Ovo Energy Australia Review

ovo energy australia

Ovo energy australia that recently expanded to Australia offering electricity to households in NSW, VIC, QLD and SA. They’ve got one market plan called ‘The One Plan’, which includes compulsory bill smoothing to avoid paying more in winter and summer when energy usage is high.

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Customers can monitor their bill and energy usage through their MyOVO account, which is available on OVO’s website. This is also where customers can pay their bill, update their direct debit or credit card payment method, and view any previous statements. Customers who have a specific question can get in touch with OVO’s Melbourne-based customer service team via online chat or the phone number on their website. Financial assistance may be available for customers who need help.

Pricing details

When you sign up to OVO’s electricity plans, you’ll be given a personalised rate based on the size of your household and its past energy use. The price you’ll pay for each kWh of electricity will be displayed on your bill. Depending on your rate, you might also be charged an upfront payment or a monthly admin fee.

Unlike many other energy retailers, OVO does not charge any transaction fees on your Bpay, Direct Debit or credit card payments. This follows a trend of many energy providers shifting towards an entirely digital approach to their billing and customer service. Having said that, Ovo does still offer paper statements for customers who prefer them.